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Terms of Service

Last updated: 28 July 2026

These Terms of Service govern all bookings made with Summer Voyages ("we", "us", "our") through summervoyages.com. By placing a booking you confirm that you have read, understood and accepted these terms on behalf of yourself and everyone travelling in your party.

1. Who we are

Summer Voyages is a Sri Lanka-based inbound tour operator arranging private tours, chauffeur services, self-drive car rental, airport transfers and day activities across Sri Lanka. You can reach us at info@summervoyages.com or on WhatsApp at +94 77 719 2884.

2. How a booking is made

You build your trip using the live price calculator on the relevant tour, transfer or rental page, and pay by card at checkout. A booking is confirmed — and a contract formed between you and Summer Voyages — only when we have received full payment and issued you a booking confirmation by email. Until that confirmation is sent, no booking exists, even if payment has been initiated.

You must be at least 18 years old and legally able to enter into a contract. The person making the booking is responsible for the accuracy of all details supplied (names, dates, flight numbers, passenger counts) and for payment on behalf of the whole party.

3. Prices and payment

All prices are shown in US dollars and are per person unless the page states otherwise (transfers and vehicle hire are priced per vehicle). The price displayed at the moment of booking is the price that applies to your booking, including any seasonal supplement or discount the calculator has applied.

Prices quoted before booking are indicative and may change until a booking is confirmed. Once confirmed, we will not increase your price except where a government imposes a new or increased tax, levy or entrance fee after the booking date; in that event we will notify you and you may accept the increase or cancel for a full refund of amounts paid.

Payment is processed by our payment provider over a secure connection. We do not receive or store your full card details. Your bank may apply currency conversion or international transaction fees, which are outside our control.

4. What is and is not included

Each tour, transfer and rental page lists exactly what is included and excluded. Unless stated otherwise, international flights, travel insurance, visa fees, personal expenses, gratuities and any activity or entrance fee not listed as included are your responsibility. Optional add-ons are included only where you have selected and paid for them at checkout.

5. Changes you request

Private tours are flexible by design. Minor changes to the day-to-day running of your itinerary can usually be agreed directly with your driver-guide at no cost. Changes that affect dates, duration, hotel tier, party size or vehicle type must be requested in writing and are subject to availability; where they increase the cost of your arrangements, the difference is payable before the change takes effect.

6. Cancellation and refunds

Our cancellation terms, refund timescales and rebooking credits are set out in full in our Cancellations & Refunds policy, which forms part of these terms. Refunds are returned to the original payment method; card processing fees may be non-refundable where our payment provider does not return them to us.

7. Changes or cancellation by us

We plan itineraries carefully, but occasionally we must make changes. Where a change is minor (for example, substituting a hotel of equivalent standard, or re-ordering days) we will tell you as soon as we can. Where a change is significant — a material reduction in the standard of accommodation, or a change to the core content of your trip — you may accept the change, accept a suitable alternative, or cancel and receive a full refund of amounts paid to us.

We may cancel your booking if the balance is unpaid, or in circumstances beyond our reasonable control (see clause 10). Except where cancellation is caused by your own act or omission, we will refund all amounts paid to us. We are not liable for consequential costs such as flights, visas or insurance purchased separately.

8. Your responsibilities

You are responsible for holding a passport valid for the period required by Sri Lankan immigration, for obtaining any visa or Electronic Travel Authorization required for your nationality, and for meeting any health or vaccination requirements in force at the time of travel. We will help where we can, but we cannot be responsible for a traveller being refused entry.

Travel insurance is strongly recommended and should cover cancellation, curtailment, medical expenses, repatriation and the activities you intend to undertake. We do not provide insurance.

You agree to behave with reasonable consideration for your driver-guide, hotel staff, other travellers and local customs and laws. We may terminate the arrangements of any traveller whose behaviour causes or is likely to cause danger, distress or damage, without refund and without further liability.

9. Suppliers, activities and our role

We arrange and coordinate services that are in part delivered by independent suppliers — hotels, safari jeep operators, boat operators, railway services, activity providers and similar. Where we act as agent in booking those services, they are supplied subject to that supplier's own terms and conditions.

Wildlife sightings, weather conditions and sea conditions cannot be guaranteed. Whale watching, safari game drives, train services and similar experiences may be cancelled or curtailed by the operator or by the authorities for safety, seasonal or operational reasons; in that event our refund policy sets out what is refunded or rebooked. Self-drive car rental is subject to a separate rental agreement, licence recognition requirements and a refundable security deposit taken at the time of vehicle collection.

10. Circumstances beyond our control

We are not liable for any failure or delay in performing our obligations caused by events beyond our reasonable control, including but not limited to extreme weather, flooding, landslides, epidemic or pandemic, civil unrest, strikes, fire, natural disaster, terrorism, government action, border or airport closure, or the suspension of transport or park services. In such circumstances we will do our reasonable best to offer alternative arrangements or an appropriate refund of recoverable amounts.

11. Liability

We accept responsibility for arranging the services described in your booking confirmation with reasonable skill and care. Our liability to you for any claim arising out of a booking is limited to the total amount you have paid to us for that booking, except in cases of death or personal injury caused by our negligence, or any other liability that cannot lawfully be excluded or limited.

We are not liable for loss or damage to personal belongings, for costs arising from your failure to hold valid travel documents or insurance, or for services you arrange independently of us.

12. Complaints

If something is not right during your trip, tell your driver-guide or message our team on WhatsApp immediately — most problems can be resolved on the spot. If a matter remains unresolved, write to us at info@summervoyages.com within 28 days of the end of your trip with your booking reference and full details, and we will investigate and respond.

13. Website content and intellectual property

Itineraries, descriptions, photographs and other content on this website are provided in good faith and are believed accurate at the time of publication. Photographs are representative and may not depict the exact hotel, vehicle or location supplied. Content on this site belongs to Summer Voyages or its licensors and may not be reproduced commercially without permission.

14. Personal data

We process personal data in accordance with our Privacy Policy. To deliver your trip we share necessary details — typically names, dates and party size — with the hotels, drivers and activity operators serving your booking.

15. Governing law

These terms and any booking made under them are governed by the laws of Sri Lanka, and the courts of Sri Lanka have exclusive jurisdiction, save that nothing in these terms affects any statutory rights you may hold in your country of residence that cannot lawfully be excluded.

16. Changes to these terms

We may update these terms from time to time. The version in force at the moment you book is the version that applies to your booking. The current version is always published on this page.

Questions about any of the above? Email info@summervoyages.com or WhatsApp +94 77 719 2884 — we would rather answer a question before you book than after.